Code of Practice

Kendal & District Driving Instructors’ Association

Code of Practice

Personal conduct

The instructor will:

  • at all times behave in a professional manner towards clients and avoid using improper language or suggestions
  • maintain proper standards of personal hygiene and dress
  • treat clients with respect and consideration
  • try to avoid physical contact with a client except in an emergency or in the normal course of greeting
  • not make inappropriate contact with clients, or potential clients via phone, text, email or any other means
  • not act in any way which contravenes legislation or discrimination
  • to the best of their ability, continue their professional development

Business dealings

The instructor will:

  • on or before the first lesson provide the client with a copy of the terms of business, which should include:

–          the legal identity and contact details of the instructor/driving school

–          the price and duration of lessons

–          the price and conditions for use of the driving school car for the practical test

–          the terms under which cancellation by either party may take place

–          the procedure for registering and resolving complaints

  • safeguard and account for any monies paid in advance by the client in respect of lessons and test fees and make the details available to the client on request
  • check the clients entitlement to drive and ability to read a number plate at the prescribed distance
  • advise clients when to apply for their theory and practical tests, taking into account local waiting times and a forecast of the client’s potential to achieve the required standard
  • ensure that the client has all the necessary documents in their possession for the practical test
  • not cancel or re-arrange a driving test without the client’s agreement
  • if withdrawing the use of a driving school car for test purposes give the client sufficient notice so as to avoid losing the test fee
  • at all times to the best of their ability endeavour to teach the client correct driving skills according to the DVSA’s recommended syllabus
  • at all times teach clients to drive safely with a view to reducing casualties
  • ensure that any information which comes to light during a lesson remains confidential with the client and is not discussed with others. If anyone has a legal right to that information it will only be disclosed with the client’s knowledge
  • ensure that any vehicle provided for tuition purposes will be maintained in good mechanical order, be properly taxed and insured and be presented in a clean and tidy condition

Advertising

  • All advertising will be honest and must not mislead the public over services provided and qualifications held. All claims must be capable of being verified and comply with codes of practice set down by the Advertising Standards Authority
  • Advertised prices must be clear and not open to misinterpretation
  • Pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear
  • Whilst it is accepted that instructors are in competition, nothing underhand should be done to harm the reputation or viability of another instructor’s business

17.2.2011

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